Key Performance Indicators

  1. Use the calendar to choose the date for the period to, choose the period and the Programme Group. Click on Show KPI.
  2. Gives the current financial members. To get the total number of members on file go to Help menu bar then About GymMaster.
  3. The happy, satisfied and sad member numbers only add those for whom a card has been issued and used.
  4. Total male and female will not agree with current members total if no gender has been entered in some memberships.
  5. Gives membership movement over period.
  6. Overall retention for period compares the total number of current members at the beginning of the period compared with the number still current at the end of the period. If a period of 6 months was chosen, there were 1000 current members at that time and of those members 900 were still current at the end of the 6 months, overall retention is 90% for the period.
  7. Gives the number of members who have a card issued and have not visited in the period and the number of swipes registering visits.
  8. Also gives key totals from POS.

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