Freeze (Suspend) Members

1. Highlight the membership being altered.
2. Click on the Freeze Memberships button. This will open up a new screen.
3. Click on the + Add Freeze and this will open a new screen. Choose the suspension period. The dates shown in the suspension screen can be set for the actual period the suspension will apply for. On saving, the end date for the membership will be extended in the membership section. If the membership had expired, unclick the Expired before adding the suspension period.
4. A reason for the extension can be entered.
5. If an ongoing fee is to be charged for the suspension period, enter the amount. If there is to be a Set up Fee, enter that. This charge may not show until you refresh the member record.
6. Tick the boxes as relevant for Stop Freeze on Return, Extend Membership, Stop Charges.
7. To view frozen memberships click on Freeze Memberships button. A screen will open showing all suspensions. Editing can be done here.
8. The suspension can be changed (edited) by going back into the Freeze All screen. Highlight the suspension then change dates as required. Cancel and start again if other detail such as fees needs to be changed.
9. The Promotion is to allow a bonus period that may be offered as part of a promotion.