IT Support Consultants Christchurch

Treshna is a stable, reliable IT solutions provider who can provide talent and years of experience to your business. We have technicians on call as well as information systems architects, software developers, network administrators, electronic engineers and IT consultants to meet your needs.

Our collective pool of talent offers an affordable , scalable and above all high quality service to you and your business.

We provide the best quality hardware and software to provide you with the latest and most dependable systems, while keeping costs down.

The down time of your network should be resolved as quickly as possible. Responding to a failure within your network is important to us, and our team will respond quickly to fix the problem.

We offer a variety of services such as:

• Agreed resolution times set out in a SLA (Service Level Agreement)
• Experienced on site technician
• Remote support to reduce down time
• Active monitoring of your network to prevent failures

Let us take away all your IT headaches, with our fast and friendly service.

Treshna provides cost effective solutions that will increase productivity and efficiency by building and managing servers to manage your core business applications. We know that having a network running properly is of vital importance, which is why we build servers of a high quality and perform installations seamlessly.

Recommend Solutions for Businesses:

For small businesses with less than 8 computers we recommend using a NAS device for file storage, with good backups in place. Emails can be kept on the web with gmail, or through your ISP. We don't recommend SBS+Exchange for small sites unless there are specific requirements around exchange. Investment into software and and the computers you use can give a better return on IT investment. Cloud based computing can also be used for running your business applications.

For medium and large businesses, Linux is a great operating systems. It is one of the most common server platforms around. Most of the worlds emails and websites run through Linux. A mixture of Linux and Windows can give the biggest benefit of lower cost of ownership. Linux servers are reliable, rock solid platform that are very quick to set up and maintain. Windows server can provide terminal services, and run specialized software that meets your requirements.

We offer a complete range of server install services:

• Supply of brands such as IBM, Asus & HP
• Server installations and upgrades
• Server migrations
• Backup and disaster recovery solutions

Let us manage your servers, so you can focus on your core business.

Preventive maintenance is an important factor of a network which is often ignored or low importance. Pro-active maintenance reduces or eliminates the disruption that comes from just responding when things go wrong.

Preventive maintenance has many benefits:

• Saves time and money
• Prevents data being lost
• Improves network performance
• Keeps you up to date with new technologies

We fix the network faults, not work around them

Its amazing how people can live with sub standard networks. Regular internet outages, applications crashing randomly, and slow open/save times for files. Often the cause of the faults can be something simple like a dodgy cable, or a faulty switch.

Rebooting of equipment to resolve the problem isn't a long time solution. If you have to reboot some equipment it means the equipment is likely faulty and needs replacing. Testing of networks is straightforward, and solves so many annoyances for staff

Preventive maintenance, keeping your network in good shape.

As well as supporting Microsoft and other software, we separate ourselves from other IT companies by offering expert support for Linux and open source software. We specialize in providing IT solutions using software that is free and readily available, saving you the cost of expensive licensed software.

We build and maintain servers running Debian and Ubuntu which are more reliable than the Windows server counterpart. There are also many other services which can be included such as:

• Samba File Server
• Web Hosting Server
• Backup Server
• Active directory user accounts
• Apache Web Hosting
• Database Server

Save costs by using free open source software.

When you rely on an external provider to support your IT infrastructure you can focus on your core business.

A service level agreement (SLA) outlines the level of service and the response times we will meet to service your network. Depending on the amount of downtime you consider acceptable, the SLA can be designed to meet your needs.

The SLA benefits you because there is:

• Agreement between both parties on service level
• On site Technician available to SLA time frame
• Care free service
• Help is one phone call away
• Clarifies the cost
• Better control of your IT

At Treshna we can be a one stop shop for all your hardware and software requirements.

We have suppliers from many locations so we can provide you the latest in products and best advice. We can recommend hardware and have a quick turn around time for quotes.

We specialize in customized workstations and servers. No longer do you need to compromise by purchasing pre-built, off the shelf machines that cannot be easily modified. We can provide computers fully customized to your unique needs, whether it is 1 or 100 machines.

Some of the brands we supply are:

• Cisco
• IBM
• Lenovo
• HP
• Asus
• Microsoft
• Nod32
• Many, many more

Gives us a call for a competitive quote

The security of your network should be a vital part of your business, and your sensitive information kept within the walls of your domain.

We take security seriously, and to ensure your network, servers and workstation are out of harms way, we offer an unique insight to how a network should be secured. We offer the latest in protection which includes:

• Hardware firewalls to control what goes in & out
• Anti-virus & anti-spyware for workstations and laptops
• Staff education in do's and don'ts of network security
• Regular security checks as part of the SLA
• Independent security advisors on request

Let us worry about the security of your network, so you do not have to.

The team at Treshna know a dependable backup solution is vital, and we offer a range of backup packages to suit your needs. This can be a simple backup workstation for your small business to dedicated backup servers for mission critical data.

We implement these solutions so your business data will remain safe in the event of a hardware or software failure.

Our different types of backup solutions include:

• Files can be restored from backups. No longer do you need to worry about staff accidentally deleting files or faulty hardware malfunction.
• Your company's data will be protected in the event of a complete breakdown; such as theft, fire or hardware faults. Your files will be restored to their last known state from the backups.
• Backup's can be located both on or off-site, depending on the level of security you find necessary.
• We will customize a backup package to suit your needs.

If you want to feel safe, knowing your data is backed up, call us and let us ease your mind.

While we have a large team, we try to make sure that you always deal with the same consultant. This gives you the reliability of dealing with the same person, but also the piece of mind that there is someone who can provide back up for the service provided.

We have multiple tiers of support. Difficult problems can be elevated to a more senior technicians to get them solved quietly in a timely matter. Our charge out rates reflect that.

We provide IT support in many countries including New Zealand and Australia. The majority of our work is level 3 tier support for other IT companies.

• Server install and maintenance
• Regular on site check ups
• Outsourcing of IT help desk.
• Support team located in Christchurch, with on call after hours staff
• Complete 1 stop shop for IT solutions with in software development and web design and hosting services provided
• Routers, Wireless and Network infrastructure design and installation.

At Treshna we offer remote support for your servers and workstations. A live Internet connection is all that is needed and we can provide support, in real time, without the hassles of travel. This support can be provided anywhere within New Zealand, as well as internationally.

Remote support is suitable for satellite sites. While we will still offer on-site support, we can also support branches that require longer travel time. Minimizing travel time will reduce costs as well as increase productivity.

Remote support can be provided for both Microsoft Windows operating systems and Linux.

Remote support has many advantages:

• No unnecessary travel time
• Real time support a phone call away
• Help and support without complications

Please note a broadband connection is recommended for a speedy service.

For support the client needs support software to be installed. This can be downloaded here:

Windows XP – Download now
Linux – Download now

Remote IT support results in quicker and cheaper service.